Security assured: stay safe on our freight exchange

Working safely on a freight exchange

Alpega’s platforms — Teleroute, Wtransnet, and 123cargo/Bursa — connect transport professionals across Europe. With trust as our connector.

Every company is verified before joining, and all platform activity is monitored continuously. Suspicious activity is detected quickly, and reported cases are reviewed immediately.

Even with these protections, following a few simple checks helps ensure every transport runs smoothly — whether you are a carrier, forwarder, shipper, or driver.

Security in numbers (2025)

These figures show how our platforms actively maintain trust for a safe community of +80,000 members:

+45.000.000 offers posted
1 in 10 companies applying to join were declined
144 companies restricted or removed for violating platform rules
<0.01% of transports resulted in an incident
89% of declared payment issues were resolved by our team
+40 years of security at our core

Even though issues rarely arise, our checks and interventions help prevent problems before they affect members.

For Carriers

Risks

Difficulty collecting invoices
Accidental involvement in a load theft

How to avoid

Review all transport order details before accepting
Never accept unloading changes by phone from unknown contacts — require written confirmation

Checks to perform

Confirm that the
load and transport order come from the same company
Verify the forwarder’s profile: contact info, activity history, license if applicable

For Forwarders and shippers

Risks

Theft of the load after handing it over for transport

How to avoid

Clarify whether the carrier uses their own vehicle or a subcontracted one
Request GPS tracking for your shipment
Request a copy of the carrier ID in advance so the security gate can verify the driver’s identity before loading
Determine the unloading location and do not allow external contacts to change it without documentation

Checks to perform

Check the carrier’s profile: contact person, activity score, registration date, and experience level
Verify the carrier’s transport license or vehicle details where applicable

For Drivers

Risks

Becoming unintentionally involved in a load theft
Non-compliant or unreliable transport service

How to avoid

Do not accept unloading location changes over the phone from unknown contacts
Request clear and complete delivery confirmation in the CMR, including legible date and time
Note load condition at pickup using the CMR reservation section
Record arrival and departure times for loading and unloading in the CMR

Checks to perform

Ensure the unloading location in the transport documents matches the transport order
Confirm that the unloading address is clearly described in the CMR

On alert: how we protect our freight exchanges

Protecting forwarders

Issue: A forwarding company received a transport offer from a non-existent company.

Teleroute’s response: Our monitoring spots a suspect account concerning multiple loads. All affected posters are alerted in minutes, so forwarders can pause shipment and report it.

Issue: A newly onboarded account poses as a shipper and consults multiple loads across Europe.

Teleroute’s response: Our monitoring spots a suspect account concerning multiple loads. All affected posters are alerted in minutes, so forwarders can pause shipment and report it.

Protecting carriers

Issue: A load poster offers higher rates than agreed with their customers. This raises the risk of unpaid subcontractors.

Teleroute’s response: We block the account rapidly, and ask for supporting documents. Situation resolved. The unpaid carrier is paid directly, and the suspicious company removed from the platform.

Issue: A scammer tries to access the platform using forged documents to get access to shippers' loads.

Teleroute’s response: We fully screen new carriers, which means we verify insurance policies, company seniority, and identity.

Learn more: the Security Guide

Our Security Guide helps transport professionals recognize and avoid the 6 most common freight scams:

How these situations develop
Early warning signs to recognize
Practical steps to prevent them

Learn more: the Security Guide

Our Security Guide helps transport professionals recognize and avoid the 6 most common freight scams:

How these situations develop
Early warning signs to recognize
Practical steps to prevent them

Read the Guide

How our freight exchanges add an extra layer of security

Working through a verified platform delivers advantages not easy to achieve with direct contacts:

Verification before joining: company registration, licenses, VAT number
Ongoing monitoring: abnormal freight posting volumes or suspicious access triggers alerts
Safety Committee oversight: reported cases are reviewed, and accounts can be restricted or blocked when needed

Together, these measures create a professional, safer environment for carriers, forwarders, shippers, and drivers.